SHIPPING & RETURNS

Fulfillment time (before shipping)

Most items are made to order. Please allow 2–5 business days for fulfillment before your order ships.

Shipping time (after fulfillment)

Delivery estimates start after fulfillment and vary by destination and carrier:

U.S.: typically 5–8 business days
International: typically 5–20 business days

Shipping times are estimates and may be affected by carrier delays, customs, holidays, or peak seasons.

Tracking

You’ll receive a tracking email once your order ships.
Tracking updates can take 24–72 hours to appear after the label is created.

Address accuracy

Please confirm your shipping address at checkout.

If a package is returned due to an incorrect/undeliverable address entered at checkout, reshipping costs are the customer’s responsibility.

Customs + import fees (international orders)

International orders may be subject to customs duties, taxes, and import fees. These are not included in your order total and are the customer’s responsibility.

Delivered but not received

If tracking shows Delivered but you didn’t receive your package:

Check around your delivery area (mailroom, leasing office, neighbors, etc.)
Contact the carrier to request details on the delivery scan

If theft is suspected, you may need to file a report with local authorities. Once a package is marked delivered, it is generally considered delivered.

Returns & Exchanges Policy

7-day issue window

If there’s a problem with your order, contact us within 7 days of delivery at [your support email] with:

Order number
Clear photos of the item and the issue

We will cover it (no cost to you) if:

You received the wrong item
The item arrived damaged
There is a printing defect
You received the wrong size compared to what you ordered (our mistake)

In these cases, we’ll provide a replacement or refund and return shipping will not be your responsibility (if a return is required).

If you ordered the wrong size

If you received exactly what you ordered but need a different size:

We can offer an exchange/return option when possible, but shipping costs are the customer’s responsibility.

(If you don’t want to offer size exchanges at all, tell me and I’ll tighten this section.)

Non-returnable situations (basic expectations)

We typically do not accept returns for:

Wear and tear or damage after delivery
Items that have been worn/washed (unless there’s a verified defect)

Refund timing (if approved)

Approved refunds are issued to the original payment method after the return is received/verified (or after photos are reviewed when a return isn’t needed).

Contact

For help with shipping or returns, email: [your support email]
Include your order number for the fastest support.

If you want, I can tighten this even more into a “micro-policy” (super short) for product pages + a longer version for the footer. Also: what support email should I plug in, and do you want to allow returns/exchanges for buyer’s remorse at all, or keep it strictly to defects/wrong items?